CHIEF OF HEALTH SERVICE OFFICE, KALIKOT DISTRICT

"The quality improvement program is not just about increasing scores but improving the quality of maternal and newborn health services. The action plan from today’s program must be implemented in practice, not just kept on paper. Regular follow-up will be done within the timeline, and our focus should be on saving the lives and improving the health of mothers and newborns by ensuring service readiness, essential supplies, and better provider behavior. Finally, many thanks for One Heart Worldwide/VDSEF Nepal for inviting me to this activity to monitor the project implementation style, which is quite practical and appreciated."

HEALTH FACILITY OPERATIONS AND MANAGEMENT COMMITTEE CHAIRPERSON, RIMI BASIC HEALTHCARE SERVICE CENTER, HUMLA DISTRICT

“Thank you to the SMNHS Project. After participating in the quality improvement program, we identified major issues at our BHSC and started working on them immediately. We found gaps such as the need for a placenta pit and the need to improve sanitation and hygiene in the facility. We also noted that there have been three home deliveries in our community so far, and we are committed to reducing this number in the future. The comprehensive approach of project, especially its focus on service readiness, is impressive, and we hope to see more such efforts in the future.''

DIRECTOR, RIMI BASIC HEALTHCARE SERVICE CENTER, HUMLA DISTRICT

"First of all, I would like to thank the SMNHS Project. For the first time event at our BHSC, we conducted the MSS properly and in a systematic way. Previously, we were not able to carry out the quality assessment like this, and it had not been conducted effectively. This time, our actual HP-MSS score was 42%. Through this process, we were able to identify the real problems and gaps in our facility. After participating in the quality improvement program, we feel more confident and better equipped with the knowledge and practical skills needed for health facility service readiness. We would like to express our sincere gratitude to the SMNHS Project for organizing this quality improvement program for the first time.''

HEALTH COORDINATOR, SHREENAGAR HEALTH POST, HUMLA DISTRICT

“The two-day quality improvement program at Shreenagar HP clearly reflected the progress made since the first assessment. With project support, significant improvements have been observed, especially in the birthing center. We look forward to continued coordination with the project team for further enhancement of services. Thank you for the ongoing support and collaboration.”

DIRECTOR, MUCHU HEALTH POST, HUMLA DISTRICT

"Before this program, we faced challenges in managing birthing center instruments and maintaining proper infection prevention. After participating the quality improvement program, we feel more confident and skilled in improving our health service readiness. Our MSS score decreased from 83% to 75% due to gaps like no 24-hour nursing duty schedule, a lack of separate rooms for prenatal and postnatal checkups, missing slippers and soap in the delivery room, no alternative light sources, non-functioning toilets, and irregular HFOMC meetings. Addressing these issues will require coordination and collective effort from all of us. This program has strengthened our skills and motivated us to take more ownership. We appreciate the support and collaboration from SMNHS/SIDC, which has truly made a difference in our health facility."